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Return Policy

REFUND POLICY FOR PHYSICAL PRODUCTS 

Thanks for purchasing our products at The Zhoe Factory (The Zhoe Factory Sdn. Bhd.). In order to be eligible for a refund, you have to return the product within 14 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way. After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement. If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund. If anything is unclear or you have more questions feel free to contact our customer support team.


These Policies Only Cover Online Sales

Unworn merchandise may be refunded in the original method of payment, subject to the following:

  • Sale items are final sale, these items are not returnable or exchangeable. 
  • When trying on new shoes please do so on a carpet.  Any scuff marks will deem shoes nonreturnable.
  • Returns must be postmarked within 7 days of shipping day.
  • After 7 days returns will automatically be issued a merchandise credit for the current selling price.
  • Returns made after 10 days will not be accepted.
  • Footwear returns must be sent in a proper shipping box with the original shoebox inside.  Do not tape or attach the label to the shoebox.  Returns with shipping tape or labels attached will be charged a 10% restocking fee.